Frequently Asked Questions

Your relative is our priority

We understand that choosing a care home for yourself or a loved one can bring up many questions. Our friendly and knowledgeable team is here to offer free advice to help you find the right home, understand the different types of care available, and navigate funding options.

Below, we’ve answered some of the most common questions people ask. These may help you feel more informed and confident as you explore your options.

1. What type of care do you offer?

Milford Care offers a wide range of care services tailored to individual needs. These include residential, nursing, dementia, respite, palliative and day care. Our care is available 24 hours a day and delivered with warmth and compassion from our award-winning team.

2. Can I book a trial period?

Yes, you are very welcome to book a short stay or arrange a day visit to get a feel for life at Milford Care. All of our homes offer complimentary trial days so you can experience the atmosphere, meet the team and enjoy a meal or activity. Also, to ensure you love it here with us, we treat the first month as a trial period, so you don’t need to give a month’s notice, and you can find out more about this in our contract.

3. Can I bring my own furniture?

Our rooms come fully furnished, so no furniture is needed. However, we do encourage you to bring personal items, such as photographs and trinkets. This helps to make your room feel more like home and adds a personal touch to your space.

4. Can I bring a pet?

We understand how important pets are, and while we cannot always accommodate pets full-time, we do welcome pet visits. Some of our homes may be able to support small companion animals, so feel free to ask us about this when you get in touch.

5. When can I visit my loved one?

We offer flexible visiting hours because we know how important regular visits are for both residents and their families. We’ll get the kettle on!

6. Do you accept couples?

Yes, we are happy to welcome couples who wish to live together in our homes. However, this will depend on room availability and both individuals’ care needs, which we will assess and discuss with you.

7. Can you accommodate my dietary requirements?

Absolutely. Our chefs prepare fresh, nutritious meals every day, and we can cater for a wide range of dietary needs and preferences. We even provide modified diets which our staff are trained in. Whether you have allergies, religious requirements or personal choices, we will do our best to make every meal enjoyable and suitable for you.

8. Do you provide hairdressing and chiropody?

Yes, all of our homes have on-site hairdressing salons, and we also offer chiropody services. These extra services are not included in the standard weekly fee, but they can easily be arranged through the team at your home.

9. Is Milford Care regulated?

Yes, all Milford Care homes are registered with the Care Quality Commission (CQC). We are proud that all of our homes are rated either Good or Outstanding, reflecting our commitment to high standards of care.

Fees and funding

10. How much are the fees?

Our fees vary depending on the type of care you require, the room you choose, and the length of your stay. We carry out a full assessment before moving in so that we can provide an accurate, personalised quote based on your needs and preferences.

11. Do I have to pay for my care?

Whether you pay for your care depends on your personal financial circumstances. If your assets are above the threshold set by the central government, you may need to fund your care privately. For more information on this, we have created a care fee sheet for 2025/26.

12. Is a third-party top-up required?

If your local authority contributes to your care fees but their funding is lower than our current rates, a third-party top-up payment may be required. We will always explain how this works and ensure everything is clear before you make any decisions.

If you have more questions, please don’t hesitate to contact Kara Gratton on kara.gratton@milfordcare.co.uk or Jim Watt on jim.watt@milfordcare.co.uk. Alternatively, call Milford Care’s Head Office on 01773 599340.

All Milford Care Homes Are Rated Outstanding or Good