Keeping calm and carrying on through COVID-19

During this tough universal time, Milford Care would like to reassure you that in the homes we’re carrying on as usual in terms of the care we give, activities we provide and social stimulation. Staff are keeping calm and carrying on. 

To ensure we’re going above and beyond government guidelines, we’ve appointed COVID-19 Leads, Kara Gratton and Jim Watt, to keep an eye on the global pandemic and strategically manage the outbreak on a daily basis. We are continuing to follow the advice from Public Health England and are also carefully implementing additional measures that we feel we can do to protect our residents, staff and visiting professionals. 

Unfortunately, all of our Milford Care homes (Spencer GroveMilford HouseThe MeadowsHazelgroveBuddleia House and Ashbourne Lodge) still remain closed to all visitors. Our care homes will be closed for the foreseeable future, but we would like to reassure you that we will reopen the homes as soon as we are able to. In the meantime, we are open to new admissions but these are managed very carefully. 

To make sure that regular updates and social interaction with family and friends is still occuring, our IT team have setup additional laptops and tablets with Skype in order to keep communication going. We wouldn’t want anybody to miss out on the activities and smiles we’re receiving!  

We’ve also spent a lot of time and investment installing state of the art air purifiers into all communal areas. These air purifiers strip unwanted bacteria and viruses from the air and will reduce the risk of COVID-19. We also have a larger mobile version to be used in bedrooms every day.  

As well as our new air purifier systems, we are also following all infection control guidelines. We are following advice and guidance from our Infection Control Teams at the NHS but we have also implemented many additional measures:

·    All staff have their temperature checked before they enter the care home.

·    All residents have their temperature checked every day.

·    We have increased the amount of cleaning. All staff are continuously wiping down “touch” surfaces with antibacterial wipes or warm water and detergent

·    We have increased handwashing and the amount of hand sanitiser around our homes.

·    Staff have done activities with Residents to encourage them to wash their hands more often and staff are supporting those Residents that need support to wash their hands.

·    Removed spray bottles so that areas are not sprayed with the cleaner as this can push any Coronavirus up into the air to be breathed in

·    Additional Personal Protective Equipment (PPE) has been supplied to our homes. We have a senior staff member constantly looking at ordering stock and the logistics of getting out to our homes. As you will be aware stocks are not easy to get. However, we’ve teamed up with additional suppliers and we now a good contingency of some items and we continue to source more of other items every day.

·    Additional equipment has been supplied such as more thermometers of the infra-red style which are non-touch, so therefore reducing cross contamination.

·    Staff have been given additional training in outbreak management

·    New procedures for managing new admissions are in place, including clinical assessments and temperature checks before admission. We are also aiming to support new residents away from other residents for seven days.

Staff welfare is very important to us and we recognise that they are frontline staff in this pandemic. Many have been outstanding in “stepping up” to ensure our residents are well cared for and looking at extra ways they can make their time happier. We have staff available on call should we need them, so you can be assured our residents and staff are always in full health and protected as best as we can.

For more updates, keep checking back in to and your care home’s Facebook page. Keep safe and smiling everyone. 

Milford Care 

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