Belper care home crowned ‘outstanding’ by CQC

spencer grove rated outstandingA care home in Belper has been rated ‘outstanding’ by recent Care Quality Commission (CQC) report. The home, Spencer Grove, is the second care home in the Milford Care group to receive this esteemed accolade.

Located at Springwood Gardens, Spencer Grove is the only care home in Belper with this rating, having received awards in two key areas – well-led and effective.

The CQC report said, ‘People’s well-being was at the core of the service. There was an open and inclusive culture at the home, people were actively encouraged to be independent and have purpose and meaning in their lives. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received.

The report also said, ‘Staff were caring and kind. People were treated with dignity and respect. Staff clearly knew people well and respected people’s individuality.’

Donna Annable, Home Manager of Spencer Grove said: “We are extremely proud to have received ‘outstanding’ from CQC. This is the result of all the hard work and dedication that the whole team have given to the residents over the last 11 years. Spencer Grove has recently had a complete refurbishment and the home is looking incredible – to now have outstanding is the cherry on top of the cake.”

Spencer Grove is one of six homes in the Milford Care group, based across Derbyshire and Nottinghamshire two of which are rated ‘outstanding’ and the others, ‘good’.

Spencer Grove is close to the town centre of Belper, which has recently been awarded the ‘Best High Street in England’. The home boasts roof-top views of the Derbyshire countryside, spacious communal areas including large lounges, cosy dining areas and indoor garden rooms. Coupled with the brand’s Montessori approach, Milford Care is soon becoming a popular choice for the older generations.

Spencer Grove provides a full range of dedicated services including residential and nursing care, dementia care, long term and short-term respite breaks and day care.

To find out more about Spencer Grove, visit https://www.milfordcare.co.uk/spencer-grove/ or call on 01773 599349.

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